Every AlkaMelt order placed through the official checkout is covered by a 60-day money-back guarantee. alkameltlab.com is an independent website, so refunds are handled by the seller, not by us.
How long is the guarantee?
You have 60 days from the purchase date. It covers the 2, 3 and 6 bottle packages bought through the official checkout. Orders from Amazon, Walmart, eBay or other resellers are not covered.
How do I request a refund?
Contact the seller's customer support using the contact link on the checkout page or in your order confirmation email, within the 60 days. Ask for return instructions and follow them exactly.
What should I keep?
Keep your order confirmation and your bottles, including empty ones, until the refund is complete.
How is the refund paid?
Approved refunds go back to your original payment method. Timing depends on your bank or card issuer. Shipping fees, such as the $9.99 on the 2 bottle pack, may not be refundable, so confirm with support.
More about AlkaMelt
See the AlkaMelt guarantee section, the current package prices, the AlkaMelt FAQ and our terms and conditions.